Affirm
Reviews and Complaints
Millington, Tennessee
Returned futon
I purchased a futon from Walmart when it was delivered it was the wrong color. I returned the futon and cancel the order. There was no payment made because no payment came due before it was returned, but it has not been taken off of my Affirm account yet.
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Verified Reviewer
Terrible support for gift cards
I misspelled the email address for two gift cards I did not a refund or cancel I just needed the email address updated to go to the right recipient. Affirm would not help and understood they made money without pro the product.
- By now pay later
- Terrible business policies and support i would not recommend them
Preferred solution: A resolution where they don’t provide the product i purchased.
User's recommendation: Get away from affirm there core policies are not for their customers.
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Verified Reviewer |
Cincinnati, Ohio
Terrible
Terrible awful getting someone to call you They are saying they want payments that I dont have the loans in my affirm app
Southlake, Texas
Rude Customer Service
There was an offer on the Affirm app - 5% off next payment if you linked your bank account and made payment from the account. I didn't receive my 5% off, two customer service reps wanted proof. 1 customer rep left the conversation without notice and the 2nd rep was rude.
User's recommendation: Affirm is a great app. Customer Service is lacking.
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Verified Reviewer
So far, I have had positive experiences & good cust service fr Affirm
Please, I need to speak to a customer service representative about an upcoming scheduled auto payment.
I have an auto payment scheduled in 2 days. Due to recent medical expenses, I currently do not have enough money in my bank account to cover this payment.
May I delay the auto payment until June 3, 2024?
I'll have enough money to cover it by that date.
Otherwise, I'll be looking at overdraft fees piling up in my bank account. That would be a disaster.
Preferred solution: DELAY an upcoming scheduled auto pymnt for 2 weeks, when I’m CERTAIN to have $$ in my bank Acct to COVER the auto pymnt
Chicago, Illinois
Refund
I made a purchase at Walmart, which was pending. I received the email saying that I will get a refund.
I havent received it yet. I would like to talk to a representative so that they can issue my refund back to my debit card.
It is very hard getting in touch with you guys. Can someone please answer my call
Brentwood, Tennessee
I have purchased items for several years through Affirm. Never made a late payment, has been a positive relationship. Today I tried to buy a motorcycle helmet, and it’s been impossible to receive an a
I have spoken to your consultant company for an hour, now trying to communicate with Affirm directly of my disappointment. Youll see from my records, you wish everyone paid this well.
However the past few days I have tried several times to purchase an item. Yall are sending verification emails to an old email I no longer can accesss, Ive told people this, several times, Im sent from one paragraph writing to another I worked in Customer Service many years, not have computer systems destroyed the ability to communicate a problem. Your given a list of 10 items, if its not one of them, good luck!
Number is 615663****, I know you keep accounts via this. This will show you Ive been a good customer, and maybe help you understand my disappointment
User's recommendation: Never change anything from your original application, they can’t keep up with it
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Verified Reviewer
Fraud
Affirm has not even try to contact me back
There is a charge on my credit that states I had credit with yall before. I have never had no credit with yall.
Please send me a signature or some kind of contract that reflects that I owe you guys.
I request you promptly investigate. Thank you
Preferred solution: Take this off of my credit. Investigate this matter. Show me proof
User's recommendation: These people did not even respond to this email. I feel like someone should at least investigate this issue.
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Verified Reviewer
Necesito un reembolso a mi cuenta de cheques de una compra que yo no finalice y alguien que hable español
mi experiencia es mala ya que necesito que me reembolsen $359.66 a mi cuenta que me lo retiraron el 4 de junio sin haber realizado la transacion
- Es bueno para compras
- Que no deben retirar el dinero sin antes serciorarse que se alla realizado la compra
Preferred solution: Full refund
User's recommendation: que no deben realizar un retiro si no ha sido completada la trasacion
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I AM READY TO SUE THEM ... THEY ARE TO BLAME
On 4/19/2023 Affirm allowed someone to use my account, sent it to their Ticketmaster, but says I am responsible. I never authorized her to use my account or gave permission.
Said person lived at same address (i have moved out due to this) dont give her permission to use my account. Tickets were never used. I even tried to get them to give me credit or put that amount towards a loan I was making for a show in my state for my birthday. They did nothing to solve this issue.
So 6 Six months later I am still fighting this. I ask for supervisors and I have asked for the legal department. No solutions but they will call me 2 a day and harass me. I have loans with them and I pay them on time ...why?
cause I purchased them. This I will fight cause it is there fault. I even tried to get the loan amount put towards the tickets I bought for the St.
Louis show on my bday. But they would not
- Good limits
- Convenient way to pay over time
- Price of shows
- Unsecure ordering
- And harassing me
Preferred solution: Full refund
User's recommendation: Why am I paying for their mistake?
I cannot find a flight that was approved
I made flight arrangements for July 24-July 27 for Las Vegas and it is not in my account. The flight was approved through Spirit.
Preferred solution: Deliver product or service ordered
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Verified Reviewer
They are wanting me to pay loans that are not listed in my affirm app
I have accounts with affirm but what they say I need to pay are not in my affirm app now they are threading me with hurting my credit no one will get back with me when I call
- Need to contact me fix app
User's recommendation: Don’t use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cannot access account
So my account is associated with a phone number that I have not had for at least 4 years maybe more. So every time I go through to put my information in it wants to send a text to a number that I dont know is even still in service.
My current phone number is 302 228 **** I was trying to set up an account using that number. I havent had any access to my account for years and Im seriously about to give up on affirm. The only reason I havent is because mothers day/my sons grandmothers birthday is coming up and there is a necklace ive been wanting to get her for years. I have a different job now which pays me direct deposit so i have proof of that.
I am just fed up with the entire situation. Thank You
- Paying as i get paid i dont have to have it all at once
- I have payments that have to made on time biweekly
Preferred solution: I just want to be able to use my affirm account again
Glendale, Arizona
No confirmation number for my payment
I made a payment over the phone. And they were not able to provide me with a confirmation number, and I did not receive an email with a confirmation number like I normally would if I've made the payment on the app.
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Verified Reviewer
Return
I received a TV that was cracked and I have not yet been able to return it. I have called customer service a couple of times, they said someone was going to call me, but no one has called yet.
Preferred solution: Full refund
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File fraud through the app and dispute through consumer rights on your credit report app at the bottom of the page you can get into the consumer rights app. And fine a dispute against Affirm for allowing that to happen.
Affirm is ridiculous they made an error on my loan and reported it late for $17 after I had paid 100's of Dollars with several of loans on auto pay they mark a late payment and refuse to remove it from my credit report It was their error and now I can't Even get help with housing bc of that remark I have disputed this for almost a year and they refuse to admit they made the error. Keep fighting until it's fixed that's what I am doing!
You are paying for your mistake. You left your device logged in to Affirm. That is all your fault.
OMG! Why would someone say that?
If it's on your phone your personal property you should be able to trust that someone would keep their hands and nose to their self that is a violation of privacy and Theft! That's what's wrong with society and this generation these spoiled *** brats think they deserve everything even if it not theirs! You want something get off your *** and work for it!
If it's not yours keep your hands off of it! Learn some respect for other people your not privileged your a Thief!
Did you file charges against this person and have her arrested? Most places will not begin to help you unless you file a police report or in this case press charges. You should be mad at the person you lived with that did this and also at yourself for your carelessness.
100% agree. All these people that claim a friend or family member used their account and want to blame the bank need to reimagine the incident as if that person stole the money out of their wallet.