Affirm

The worst customer service I've ever experienced - I keep getting this message that there's some suspicious activity on my account whenever I try to use the service, and I can't even log into my account due to it being frozen, with no information on how to fix it. I have called, as suggested, multiple times over many months and have only received the same response every time that the issue needs to be escalated to verify my identity.

Then I never hear back in any capacity whatsoever. They don't offer any other means that I've been able to find for assistance either.

They say to log into your account for better service, but I can't even do that. What am I expected to do here?

The worst customer service I've ever experienced - I keep getting this message that there's some suspicious activity on my account whenever I try to use the service, and I can't even log into my account due to it being frozen, with no information on how to fix it.

I have called, as suggested, multiple times over many months and have only received the same response every time that the issue needs to be escalated to verify my identity. Then I never hear back in any capacity whatsoever.

They don't offer any other means that I've been able to find for assistance either.

They say to log into your account for better service, but I can't even do that. What am I expected to do here?

Hi I'm very upset affirm took it upon themselves to apply a refund to a lone that doesn't exist if you look at the pay now trans action that was taken out of my account for 597.78 was for two transactions one was on March 13 one was for 197.78 and the other 400 bucks. Neither one was converted into a pay later loan.

There was a partial refund that's associated with the 197.78 transaction for 5.31. After things couldn't be worked out between me and the seller I sent the item back and 187.03 was refunded. The problem is that I refunded to a loan that it doesn't exist/doesn't belong to instead of sending it to my bank account. I paid for the 197.78 in FULL and DID NOT take out a loan.

Affirm decided to on there own without my permission send the refund to one of my other loans I have out with eBay WITHOUT my permission. I have no pass due balances on any of my plans and all are paid up to date. I WANT MY MONEY BACK. Please correct the issue as your agents are limited and don't seem to understand outside of there capabilities of what happened.

I spoke with two supervisors and one finally converted this into a case her name was Jab that was the name given. Case#2736****

Hello, this is the 7th time I have reached out to Affirm. I have no issues repaying my loans through Affirm.

However, when I log into my account, I am unable to see these outstanding loans, just one from Temu. Until I am able to see the outstanding balance on my account, I will not be making any payments. If you can fix my account so I can see any outstanding balances or any overpayments needed to be paid, I can clear this up immediately. I am very busy as I have work and a child.

I have called multiple times and gotten nowhere with customer service. This is my paper trail now, requesting you to fix this issue immediately.

Looking forward to your response. Best Regards, Bryanne Hogan Asante

Six months ago I moved from an apartment complex to another apartment complex. The old apartment complex stated that I owed them back rent that I did not pay during my residency at the complex.

I asked them to send me a report showing my total rent payments while I was a resident there and it showed I did not owe any back rent whatsoever. When I informed them I would not be paying the money they accused me of owing the complex they entered a statement of collection on my 3 credit reports which is a false statement. I contacted all 3 credit bureaus and I furnished proof why I would not be paying the alleged owed money. It made NO difference at all and none of the agencies would agree to remove the collection statement.

They all stated the collection would remain on my credit reports for 7 to 10 years. I am now finding it impossible to get approved for a loan from any lender and I will not be able to obtain a loan from a lender during the ENTIRE time the collection statement is on my credit reports. I contacted Affirm and explained the entire situation to them to try and get the loan declination reversed. I was told by Affirm it is impossible to obtain a reversal and I would have to keep trying to submit an application even though attempts to obtain credit would mean my FICO scores would go down.

CATCH 21 I WOULD SAY!!! The agent from Affirm was not negative in her advisement but she acted like she was in a rush to get me off the phone.

I paid for something I never got and disputed it. I contacted the carrier, the seller, and Affirm, but I was forced to pay for it.

I had other loans and was told that if I didn't pay that specific one, it would lock me out of my account. As a result, I defaulted on all of them and was just waiting until they went to collections to pay off the ones for things I actually received. Affirm, however, doesn't offer Good Will or Pay to Delete services, so my credit is ruined. I have no issue paying off everything I actually got, but they forced me to pay for something I didn't receive.

They made it sound like a replacement was offered by some senior personnel and the seller, but they never followed through and ignored me. If they would offer Good Will after payment or Pay to Delete, I will pay off everything except the one item. This has ruined my credit and no matter what I do, it's on there for seven years.

I can't do anything with my credit, even with secured credit cards. I've reached out to them over a hundred times now about this, but nothing has changed.

The charge from Reservation Counter about a Hilton Reservation. Find the attached letter from Hilton.

And , reservation counter has cancelled the transaction . Further contact should go to Corporate Hilton

wrote:

Dear Donna, Greetings for the day. I hope this email finds you well. I acknowledge your concern regarding the reservation

refund.

After reviewing the case file, I can see that the hotel team has addressed your concern and stated that a reservation was booked with get a room. It has bee cancelled, and the hotel will not charge

you for this. We appreciate your loyalty to Hilton.

If you have any questions, we remain at

your service.

Best regards,

Nichi K. Corporate Guest Relations Specialist

Hilton Reservations and Customer Care