Affirm Reviews
940K
CLAIMED LOSSES
4.1K
TOTAL REVIEWS
430K
PAGE VIEWS
13
ISSUES RESOLVED
Affirm Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNO REFUNDS WILL BE GIVING
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I purchased product with a Affirm virtual credit card at HARBOR FREIGHT off my phone. I later returned product than realized that the card numbers I use to purchase that product was different then the affirm numbers on my phone and Affirm account. so the refund went back on that mystery card number that I have no idea where that card came from... I spoke with and I emailed Affirm and also the store numerous times in acourse of 3 months... u think affirm has helped or even tried to really investigaqte this... *** NO!!! So im out 400 bucks and still having to pay this loan off....before they screw up my credit....
User's recommendation: DO NOT TRUST THIS COMPANY.
7 comments
Featured
ID
Service
Affirm Loan
Pros
- Loan process was quick and easy
Loss
$300
Preferred solution
Full refund
So late for a response
I applied a while ago and needed to change my phone number and its still not done. They need to step uo
User's recommendation: Faster service.
ID
Location
Dover, New Hampshire
New Reviewer
About my loan
About my recent loan, 647 was deducted from my account which I don't know why, I will like to call customer service agent to know why the said amount was deducted from my account
ID
Loss
$645
Preferred solution
Full refund
Horrible Customer Service
My account stop working but I have 2 loans I'm paying on, called Affirm and they told me they don't know why it won't work sorry. They can take my money with no issues, sucks cause they used to be a cool app. Guess I will use someone else.
ID
Location
Rowlett, Texas
Pros
- Support and ease of use once you are signed in
Cons
- No support
Disputing a bikl
I purchased three tickets through Affirm, however I contacted the airline directly as the wrong time for October 7th tickets were incorrect. So the airline took control of tickets and assigned new ticket numbers and tickets were repurchased so I now do not owe Affirm for these tickets which totaled $498 for 3 tickets. Please look into this as I have been a loyal customer for a couple of years.
ID
Location
Roselle, Illinois
New Reviewer
Recent purchase
Poor customer service. I made several tries and could not call anyone for a specific question. The help tab would not give me an option to communicate with customer service. I had to google their number and the cycle repeated itself.
ID
Location
Chester, Virginia
Preferred solution
Help
Never received product
I haven't heard back from anyone or had any of my emails answered yet. It's not Affirm its onethe company they deal with
ID
Location
Mansfield, Pennsylvania
New Reviewer
Down payment refund
I got preapproved 2200 but my purchase was for 2800 I was asked to make a down payment of $600 out of pocket will I receive my refund of $600 back its has cleared in my account
ID
Loss
$600
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNot looking into purchase dispute
I made a purchase on July using Affirm.com. it is now October and I have not received any merchandise from the company. I advised them that I never received any confirmation. From the company and that their website nor phone number works when I call. So basically I have been scammed. I advised them that I tried to contact the company via email and phone and was unsuccessful. Affirm has stated that I am still responsible for the loan and still do not have the product or a way to contact the company directly. When I asked for a manager, they attempted to make me ha g up by waiting approximately 15 minutes and counting and right now, I am still on hold. Please help or tell me what I should do if I can't get I. Touch with the actual company
ID
Cons
- Have a final say in things even though its not your fault
- No representative can contact
- No email readily available
Loss
$250
Preferred solution
Full refund
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Very dissatisfied with how I was treated on a call to customer service
While we discuss the problem with my account they act like they were bother with me asking questions and youre in a hurry to get off the phone to do something else
User's recommendation: Steer clear.
1 comment
ID
Location
Aspen, Colorado
Hand bag not real
No its okay I will keep the handbag no issue I am satisfied with my purchase I thought it wasnt real I got an second opinion and its is real
ID
Preferred solution
I am okay I will keep it
New Reviewer
Can't make it payment
Trying to pay the damn bill but the link doesn't take you anywhere to do that. Therefore, we want to pay in full and be rid of your service 0
ID
Location
Ocala, Florida
Preferred solution
Pay the boots in full
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRefund not credited back to affirm loan
I've spoken to affirm customer service three times. Twice last week and again today. I'm being told that they don't have the information they need from 1stopbedrooms to refund the loan. The merchandise was never shipped. Order was canceled and now I'm expected to make a payment on furniture that I don't have. This will be a late payment that may compromise my credit. I have no intention of paying for anything that I never received.
ID
Pros
- Make loans
Cons
- Hard to get answers
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPackage
Mail package back to company for a refund, package came back to usps stating that company is no longer at that address. Ive tried emailing, calling everything is bogus. I paid for this order in full. Theres no forwarding address. That is the address on file to send returns to.
User's recommendation: Try to get all the information you can about companies.
ID
Location
Pensacola, Florida
Order shipped to wrong place I canceled them
Order shipped to wrong place I canceled them. But you are firm are still charging me. So the same exact order was sent to my door I got those had them put on last weekend so now Im being charged with to affirm accounts for the same exact thing. Ive done this with you before to cancel. It was on hold with you and now its back on again with the same exact problem how can you please help me
ID
Location
Melissa, Texas
Loan help
My problem was never resolved I spoke to a representative there about a payment I was supposed to make I was sick with COVID-19 so and I couldnt pay it at the time and I was just wondering if they could give me some leeway or hopefully they understand They partially understood what I was going through but I still had a report to the credit bureau and things of that nature so overall it was a terrible experience and I didnt get anything resolved.
User's recommendation: Don't use affirm.
ID
Location
Waldorf, Maryland
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Did the same rip off to me. No refunds. No replies to texts, emails, letters or phone calls!
They just charged my credit card for a loan they said I had, but didn't get.
Same thing is happening to me right now
It's all completely computer no person can make a decision and have only a few programmed responses
Thank you for your Honesty about the Company
in the same boat as this guy
User error is not a good reason to review a company poorly.