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Top Question
#106066

I’m trying to get a dispute closed but nobody will do it for some reason.

I opened a dispute and now I can’t get them to cancel or close it for me so I can do away with that loan and have it removed from my account i have tried at least 10 times and asked to fix it but they don’t care about their customers and I will not get anymore loans from this ungrateful company nor will I say anything good about them to anyone else

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Answer:
by #2134837

Yes I am having the same issues with affirm. I have spoken to at least 15 representatives and they all say the same thing. Affirm does not care about customer service and I will no longer be doing business with them after my loan is paid off

by #2301754

Yes they refuse to help me with an airline ticket I purchased & cxld within 4 hours that was $298. I paid over $150 but I refuse to pay another penny!!

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#176868

I’m trying to get into my account and update it and you have the phone email address how to Change it

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by #2338582

Same! Different phone number, and new person who has my old number updated theirs with email so now we cannot get into my husband’s!

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Question:
#136917

Booking a Flight.

How do I buy 2 tickets and pay with Affirm? The total amount is $1,088.90. How much will I pay monthly?

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by #2301756

Whatever you do don't use gotogate to book the ticket, if anything happens affirm won't side with you & will hound you to pay something you didn't even use

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Question:
#77406

Where is merchandise?Good Evening, I placed an order for Gucci back on June 20, 2021 the first payment was deducted from account and I never received the product nor has any future payments been deducted. Can someone please assist me with this matter.

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Answer:
by #2065278

Why is my first payment is due before I even get my product? My payment is due on the 26 of September and I'm not going to receive it u til October 7th 2021. Plus I tried to track it down and it's saying the tracking number is wrong. 177501****62 it's coming from Japan I ordered is back in August. I refuse to pay for something I don't have. That's not right....

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Question:
#68526

I want to make a purchase thru TopRace , they accept affirm I only have $300 with you and the item is $549 how can I purchase.

I need to order an product but need help

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Answer:
by #2013938

According to the Affirm help section, to buy with Affirm you should follow these steps:
  • fill your cart;
  • select Affirm at checkout;
  • enter a few pieces of information for a real-time decision;
  • select the payment schedule that works for you;
  • confirm your loan;
  • download the Affirm app or sign in at affirm.com.

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Question:
#68452

How do I change the amount of the loan?I asked for one amount but when it cashed out I was given a greater amount. I need to change the amount to include the additional fees.

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Answer:
by #2014338

According to the Affirm help section, you cannot edit your order after you have confirmed your loan. If you want to add items to your purchase, apply for another loan with Affirm or use a different payment method.

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Question:
#67994

How come I have to wait a few days for my product with Ebay.

I use you guys for the first time on eBay and it says my order is pending and they will take a few days to process I've never had this problem before it doesn't take Ebay a few days it's either same day or next day never had this issue

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Answer:
by #2011872

According to the Affirm help section, the company usually needs up to 2 business days to process a payment and send the updates to the customer.
To get more information about the Affirm services, please contact their customer care team via the support form at helpcenter.affirm.com/s/contact-us.

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Question:
#67439

Can I use a credit card to make a payment?

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Answer:
by #2011887

In order to pay with your credit card you should at checkout, choose credit card as your payment method, then enter the card number and other requested information.
  • Go to checkout.
  • Choose to pay with a credit card.
  • Enter your virtual card's 16-digit card number.
  • Enter your own billing address.
  • Complete checkout.

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Question:
#67036

When will I get my withdrawal money.

I have kept the withdrawal request yesterday morning and still the money isn't deposited in my account. The customer care and customer service manager is not responding. I want to know when my money will be deposited.

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Answer:
by #2005767

According to the Affirm help section, to withdraw money from your savings account you should follow these steps:
  • open the Affirm app;
  • under Savings, tap See account;
  • tap Withdraw;
  • enter the amount you want to withdraw;
  • under From, tap the linked bank account you want to transfer money to;
  • tap From, then tap a linked bank account;
  • review your transfer details and tap Confirm.

Unfortunately, Affirm does not provide any information about when you may get your withdrawal money on the company website. Please contact the Affirm customer care team:
  • via the live chat at helpcenter.affirm.com;
  • via the support form at helpcenter.affirm.com;

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Question:
#66876

How can I cancel my loan?I wanted to buy a a bag in Neiman Marcus but when I checkout the bag is a backorder so I cancel the order in Neiman Marcus website and they cancelled it already. My problem is when I checked my account in affirm the amount of money that I loan is there so I just wonder when this loan would remove to my affirm account that the merchant already cancelled my order?

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Answer:
by #2003495

According to the Affirm help section, if you are approved for a loan, you should be able to spend the loan amount either online or in-store. Load amount should expire 24 hours after it’s issued, and you won’t owe anything if you don’t use it.

However, it may take up to 90 days to remove the unused amount from your loan balance.
To get more information about your Affirm loan, please contact the Affirm customer care team via the support form at helpcenter.affirm.com/s/contact-us.

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