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Charles G Nvy

I’m trying to get a dispute closed but nobody will do it for some reason

Top question

I opened a dispute and now I can’t get them to cancel or close it for me so I can do away with that loan and have it removed from my account i have tried at least 10 times and asked to fix it but they don’t care about their customers and I will not get anymore loans from this ungrateful company nor will I say anything good about them to anyone else

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3 comments
Zitlaly Rnc

I tried for months to get my refund credited back to my account. My case was closed by Affirm help center without any explaination what action had Affirm been taken even I had forward proof from Vendor they already credited my return back in February!!! Affirm kept saying it's over 60 days and they do not see the credit. The transaction was between Affirm and the vendor, so if the vendor had forward confirmation refund already being credited; isn't it up to Affirm to take action to clear my loan instead of they keep sending me reminder that I still have payments to make for the loan along with overdue alerts! My case has been closed many times without resolution and my frustration is beyond words that I can put with my experiences with Affirm help center through hours of calls and chats. Never again and will tell all to stay away doing business with them.

Guest

Yes I am having the same issues with affirm. I have spoken to at least 15 representatives and they all say the same thing. Affirm does not care about customer service and I will no longer be doing business with them after my loan is paid off

Debbieeedooo

Yes they refuse to help me with an airline ticket I purchased & cxld within 4 hours that was $298. I paid over $150 but I refuse to pay another penny!!

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Donna G Fjn
Verified Reviewer

I’m trying to get into my account and update it and you have the phone email address how to Change i...

I’m trying to get into my account and update it and you have the phone email address how to Change it

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1 comment
Travone Zcm

Same! Different phone number, and new person who has my old number updated theirs with email so now we cannot get into my husband’s!

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Effie R
Verified Reviewer

Booking a Flight

How do I buy 2 tickets and pay with Affirm? The total amount is $1,088.90. How much will I pay monthly?

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1 comment
Debbieeedooo

Whatever you do don't use gotogate to book the ticket, if anything happens affirm won't side with you & will hound you to pay something you didn't even use

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Rasheedah B

Where is merchandise?

Good Evening, I placed an order for Gucci back on June 20, 2021 the first payment was deducted from account and I never received the product nor has any future payments been deducted. Can someone please assist me with this matter.

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1 comment
Arshan Nal

Why is my first payment is due before I even get my product? My payment is due on the 26 of September and I'm not going to receive it u til October 7th 2021. Plus I tried to track it down and it's saying the tracking number is wrong. 177501****62 it's coming from Japan I ordered is back in August. I refuse to pay for something I don't have. That's not right....

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Dennis A Xeq

I want to make a purchase thru TopRace , they accept affirm I only have $300 with you and the item is $549 how can I purchase

I need to order an product but need help

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1 comment
Harry Rollins
Financial Expert

According to the Affirm help section, to buy with Affirm you should follow these steps:
  • fill your cart;
  • select Affirm at checkout;
  • enter a few pieces of information for a real-time decision;
  • select the payment schedule that works for you;
  • confirm your loan;
  • download the Affirm app or sign in at affirm.com.

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Ingrid T Qen

How do I change the amount of the loan?

I asked for one amount but when it cashed out I was given a greater amount. I need to change the amount to include the additional fees.

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1 comment
Harry Rollins
Financial Expert

According to the Affirm help section, you cannot edit your order after you have confirmed your loan. If you want to add items to your purchase, apply for another loan with Affirm or use a different payment method.

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Randy E Ycr

How come I have to wait a few days for my product with Ebay

I use you guys for the first time on eBay and it says my order is pending and they will take a few days to process I've never had this problem before it doesn't take Ebay a few days it's either same day or next day never had this issue

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1 comment
Harry Rollins
Financial Expert

According to the Affirm help section, the company usually needs up to 2 business days to process a payment and send the updates to the customer.
To get more information about the Affirm services, please contact their customer care team via the support form at helpcenter.affirm.com/s/contact-us.

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Adrina Lgr

Can I use a credit card to make a payment?

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1 comment
Harry Rollins
Financial Expert

In order to pay with your credit card you should at checkout, choose credit card as your payment method, then enter the card number and other requested information.
  • Go to checkout.
  • Choose to pay with a credit card.
  • Enter your virtual card's 16-digit card number.
  • Enter your own billing address.
  • Complete checkout.

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Sarayu S
Verified Reviewer

When will I get my withdrawal money

I have kept the withdrawal request yesterday morning and still the money isn't deposited in my account. The customer care and customer service manager is not responding. I want to know when my money will be deposited.

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1 comment
Harry Rollins
Financial Expert

According to the Affirm help section, to withdraw money from your savings account you should follow these steps:
  • open the Affirm app;
  • under Savings, tap See account;
  • tap Withdraw;
  • enter the amount you want to withdraw;
  • under From, tap the linked bank account you want to transfer money to;
  • tap From, then tap a linked bank account;
  • review your transfer details and tap Confirm.

Unfortunately, Affirm does not provide any information about when you may get your withdrawal money on the company website. Please contact the Affirm customer care team:
  • via the live chat at helpcenter.affirm.com;
  • via the support form at helpcenter.affirm.com;

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Nino G
Verified Reviewer

How can I cancel my loan?

I wanted to buy a a bag in Neiman Marcus but when I checkout the bag is a backorder so I cancel the order in Neiman Marcus website and they cancelled it already. My problem is when I checked my account in affirm the amount of money that I loan is there so I just wonder when this loan would remove to my affirm account that the merchant already cancelled my order?

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1 comment
Harry Rollins
Financial Expert

According to the Affirm help section, if you are approved for a loan, you should be able to spend the loan amount either online or in-store. Load amount should expire 24 hours after it’s issued, and you won’t owe anything if you don’t use it.

However, it may take up to 90 days to remove the unused amount from your loan balance.
To get more information about your Affirm loan, please contact the Affirm customer care team via the support form at helpcenter.affirm.com/s/contact-us.

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Stuart W Bpu
Verified Reviewer

Can I pay off early & will the interest change ??

If I pay down the principal early will the interest be based on the original amount or the new principal amount ??

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1 comment
Harry Rollins
Financial Expert

As stated at avocadogreenmattress.com, if you pay off your loan before the final due date, you should pay interest only for the period that you borrowed the money. Affirm rebates any unearned portion of the finance charge for the remaining loan period.

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Felix A Jxz

I canceled my order why they still charging me??

Item was damage and I returned it and canceled the order because they were going to send me another one but didn't want to take a risk

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1 comment
Harry Rollins
Financial Expert

According to Affirm Help, if you’re still being billed for a returned item, you should still make any payments that come due, to avoid late payments. It’s normal to still get payment reminders while you’re waiting for a return to process. Merchants can take up to 21 days, and sometimes even longer, to process a return, so Affirm can’t update your Affirm account until the merchant does their part.
When the return is fully processed, Affirm will refund the entire purchase amount of the items you returned, minus any interest you’ve paid.

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T S Eey
Verified Reviewer

How can I get my refund?

Affirm took monies out my checking account. I did not purchase anything.

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1 comment
Harry Rollins
Financial Expert


According to Affirm Help Center, if you didn’t purchase anything, you should contact Affirm Customer Service and ask for assistance with unauthorized charges. Please try to reach out to them by phone at (855) 423-3729 or by email at help@affirm.com.

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Bobby G Pgn
Verified Reviewer

How to get a refund?

I bought a pair of shoes through otomix then otomix contacted me to tell me the shoes I ordered were no longer available. I'm still being billed however I never purchased anything because the shoes I wanted were sold out.

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1 comment
Harry Rollins
Financial Expert

According to the Affirm help section, to request a refund you should contact the Affirm customer care team. After they process the refund, the refund amount should show up in your account within 3–45 business days, and your balance should be updated. You may reach out to Affirm:
  • via the company's social networks.

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Marisol C Tkf
Verified Reviewer

Is there a pending transaction for 123.75 on my account

Bank statement is showing transactions for 123 75

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1 comment
Harry Rollins
Financial Expert

According to the information stated at docs.affirm.com, when Affirm authorizes the charge, it enters a pending state in the customer's Affirm account. Authorized charges expire if you do not capture them before the capture deadline, which is a period specified in your partnership agreement with Affirm.
For further assistance please contact Affirm Customer Service by phone at (855) 423-3729 or by email at help@affirm.com.

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Steve D Lcd
Verified Reviewer

How come my monthly payment came out of my account on Dec 3 and coming out again on the 10?

Dec 3 $54. 45 was taken out and says it’s going to draft again on the 10???

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1 comment
Harry Rollins
Financial Expert

According to the Affirm Support page, if you overpaid your total purchase balance, Affirm will automatically refund the payment method you have on file. If you only overpaid a single monthly bill, that extra amount will go toward your total purchase balance.
Alternatively, you can request a payment refund at affirm.com/help/payments-and-billing/accidental-payments.
For further assistance please contact Affirm Customer Service by phone at (855) 423-3729 or by email at help@affirm.com.

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Fred E Rti
Verified Reviewer

Have you guys receive my payment?

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1 comment
Harry Rollins
Financial Expert

According to the Affirm FAQ page, you may check out your payment schedule following the steps below:
At affirm.com:
  • Sign in to your Affirm account;
  • Click Pay at the top of the screen.

In the app:
  • Sign in to your Affirm account;
  • Tap Manage at the bottom of the screen.

Your first monthly payment is usually due one month after they process your purchase. Each following payment will be due a month later on the same day of the month.
For further assistance please contact Affirm Customer Service at (855) 423-3729.

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Shaundra J

How can I cancel and get a refund

I tried to purchase a item online on November 4th using affirm that I made a one month payment on and it would have been shipped to me however, the item was placed on back order so I need to cancel and get a refund. Because I repurchased the same item using affirm again and was able to pick the item up in store.

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1 comment
Harry Rollins
Financial Expert


In order to get a refund, please contact the store where you bought your item to request a refund. They can let you know if a return is possible and how much the refund will be, according to their own return policy. You can also try contacting Affirm customer service by phone at (855) 423-3729.

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Shandra F
Verified Reviewer

Can I lock my credit profile now

Can We go back and lock my profile or not. My name is Shandra.

On yesterday I applied for an account with you’ll. Yet to hear back from you.

What is the problem. Waiting patiently!

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1 comment
Harry Rollins
Financial Expert

According to the Affirm help center, to close your account you should submit a corresponding request at helpcenter.affirm.com/s/article/close-my-account.
To get more information about the Affirm services, please contact the Affirm customer care team:
  • via the company's social networks.

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Alexander S Upw
Verified Reviewer

Why was I asked about a Christina Race ?

I was updating my cell phone number on my Affirm account and was asked about Christina Race . This is my ex wife , why is Affirm asking me questions about an ex wife ?

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1 comment
Harry Rollins
Financial Expert

Your question seems to be specific. If you have any concerns, please, contact Affirm customer service by phone at (855) 423-3729.

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