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Affirm Questions and Answers

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Question:
by Wanda S Qps #149552

Already returned itsm.

I need to know how long it takes to have an item returned removed from Affirm. Wayfair has already credited back to Affirm but I just had to make a payment to Affirm for that item.

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Question:
by Ralph K Uiz #97251

How do I handle a return.

I placed order with Diamond nexxus a pair stud earrings for my wife an when they showed up today I checked them but there alternative Diamonds I need to have real true Diamonds , need to know if I send back to diamonds nexxus or what , I would like to return them an I will go somewhere else to purchase them through Affirm

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Question:
by Tabatha R Ieg #91214

Return.

I will be returning the green chair I purchased I don’t want anymore money deducted out of my account for this item. If you need a copy of the shipping lane please advise

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Question:
Top Question
#106066

I’m trying to get a dispute closed but nobody will do it for some reason.

I opened a dispute and now I can’t get them to cancel or close it for me so I can do away with that loan and have it removed from my account i have tried at least 10 times and asked to fix it but they don’t care about their customers and I will not get anymore loans from this ungrateful company nor will I say anything good about them to anyone else

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Answer:
by #2511158

I tried for months to get my refund credited back to my account. My case was closed by Affirm help center without any explaination what action had Affirm been taken even I had forward proof from Vendor they already credited my return back in February!!! Affirm kept saying it's over 60 days and they do not see the credit. The transaction was between Affirm and the vendor, so if the vendor had forward confirmation refund already being credited; isn't it up to Affirm to take action to clear my loan instead of they keep sending me reminder that I still have payments to make for the loan along with overdue alerts! My case has been closed many times without resolution and my frustration is beyond words that I can put with my experiences with Affirm help center through hours of calls and chats. Never again and will tell all to stay away doing business with them.

by #2134837

Yes I am having the same issues with affirm. I have spoken to at least 15 representatives and they all say the same thing. Affirm does not care about customer service and I will no longer be doing business with them after my loan is paid off

by #2301754

Yes they refuse to help me with an airline ticket I purchased & cxld within 4 hours that was $298. I paid over $150 but I refuse to pay another penny!!

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Question:
#176868

I’m trying to get into my account and update it and you have the phone email address how to Change it

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Answer:
by #2338582

Same! Different phone number, and new person who has my old number updated theirs with email so now we cannot get into my husband’s!

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Question:
#136917

Booking a Flight.

How do I buy 2 tickets and pay with Affirm? The total amount is $1,088.90. How much will I pay monthly?

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Answer:
by #2301756

Whatever you do don't use gotogate to book the ticket, if anything happens affirm won't side with you & will hound you to pay something you didn't even use

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Question:
#77406

Where is merchandise?Good Evening, I placed an order for Gucci back on June 20, 2021 the first payment was deducted from account and I never received the product nor has any future payments been deducted. Can someone please assist me with this matter.

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Answer:
by #2065278

Why is my first payment is due before I even get my product? My payment is due on the 26 of September and I'm not going to receive it u til October 7th 2021. Plus I tried to track it down and it's saying the tracking number is wrong. 177501****62 it's coming from Japan I ordered is back in August. I refuse to pay for something I don't have. That's not right....

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Question:
#68526

I want to make a purchase thru TopRace , they accept affirm I only have $300 with you and the item is $549 how can I purchase.

I need to order an product but need help

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Answer:
by #2013938

According to the Affirm help section, to buy with Affirm you should follow these steps:
  • fill your cart;
  • select Affirm at checkout;
  • enter a few pieces of information for a real-time decision;
  • select the payment schedule that works for you;
  • confirm your loan;
  • download the Affirm app or sign in at affirm.com.

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Question:
#68452

How do I change the amount of the loan?I asked for one amount but when it cashed out I was given a greater amount. I need to change the amount to include the additional fees.

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Answer:
by #2014338

According to the Affirm help section, you cannot edit your order after you have confirmed your loan. If you want to add items to your purchase, apply for another loan with Affirm or use a different payment method.

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Question:
#67994

How come I have to wait a few days for my product with Ebay.

I use you guys for the first time on eBay and it says my order is pending and they will take a few days to process I've never had this problem before it doesn't take Ebay a few days it's either same day or next day never had this issue

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Answer:
by #2011872

According to the Affirm help section, the company usually needs up to 2 business days to process a payment and send the updates to the customer.
To get more information about the Affirm services, please contact their customer care team via the support form at helpcenter.affirm.com/s/contact-us.

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