Contact Affirm Customer Service
Affirm Phone Numbers and Emails
Toll-Free Number:
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(855) 423-3729
Customer Service:
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(855) 914-3141
Affirm Emails:
Affirm Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Affirm Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Affirm is 8554233729. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 84% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Affirm may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Affirm Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Affirm is 8554233729. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 84% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Affirm may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Affirm mainly because of account, request for information, payments and charges.
39% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Affirm is customercare@affirm.com. 41% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Affirm Website:
Affirm Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Affirm, Inc.
Customer Care Team
30 Isabella St., 4th Fl.
Pittsburgh, PA 15212
Affirm Customer Service Reviews
Terrible awful getting someone to call you They are saying they want payments that I dont have the loans in my affirm app
Recibí atención por parte de la empresa y procedieron a tomar las medidas pertinentes. Muchas gracias
How Good is Affirm's Customer Service?
Summary of Affirm Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Affirm?
Payments and Charges Question:
- “Payment”
- “Unauthorized activity”
- “Fraud”
Account Question:
- “Account statment”
- “Account”
- “Account info”
Request for Information Question:
- “To confirm my acct”
- “Need to talk to customer service”
- “Talk about an up coming payment”
Refund Question:
- “Need a refund”
- “The electric scooter I purchased in June 2024 stopped charging O sent it bk to Temu, they have agreed to refund me bk 370.00, I have a payment coming out on 9/10/2024 for 71.89 I want the payment stopped”
- “Refund”
Product/ Service Question:
- “Multiple Loan Attempts to pay for GO CITY Failed”
- “Issue with loan”
- “Need warranty for tv”
Activation/ Cancellation Question:
- “Canceled trip”
- “Cancel order”
- “My orders was canceled”
Return/ Replace Question:
- “Need to change my email”
- “A item Was returned because it was the wrong color. It was purchased from Walmart. There was no payment made on it. It was returned before payment was due, but the autumn has not been taken off of my account”
- “Need to change tickets”
Cards Question:
- “Had issues with an order from Myers applied twice. Had 2 cards still wasn't able to use them. And I just need the money put back in my account.”
- “Still waiting on my card”
- “New credit card”
Shipping and Delivery Question:
- “Item never received”
- “Did not get $100 Chevron/Texaco I just purchased from affirm”
- “Hice una tarjeta virtual y puso un monto superior a lo que compre como arreglo para q no me cobre de más”
Employment Question:
- “Pay off balance”
- “Pay off account”
- “Payoff”
Staff Question:
- “Customer service help”
- “Customers service”
- “Costumer service”
Website/ Application Question:
- “Was suppose to get a link for my id Monday and this is going on a month trying to finish up application”
- “Application”
- “Application follow up”
Other Question:
- “Credit”
- “New phone number”
- “Help!!”
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