Affirm Phone Numbers and Emails

Toll-Free Number:

  • (855) 423-3729
Send Message

Customer Service:

  • (855) 914-3141

Affirm Emails:

Business Customer Service
Merchant Help
Customer Service
Client Success Manager, Grants
Colorado Privacy Inquiries, Connecticut Privacy Inquiries, Privacy Inquiries, Virginia Privacy Inquiries
Press Inquiries
Affirm Cares Employee Foundation
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Affirm Customer Service?

Most Popular Number:

(855) 423-3729
Total calls: 197 045 Issues resolved: 9 591 Last call: Oct 1, 2023

How to Contact Affirm Customer Service by Phone?

As mentioned on Affirm website, clients are their number one priority. The company offers the Affirm customer service number to help you to resolve any doubts or questions you may have before, during, and after your deal. The company’s toll-free number is (855) 423-3729, but keep in mind that it can be outside of working hours for phone support. Please try back on between 7:00 AM and 10:00 PM Central Standard Time.

Also, other resources are always available to you 24/7: Affirm customer service automated voice line, Help Center articles, and digital assistant support on the mobile app or web browser.

What Is Affirm Support Email?

If you are unable to find an answer to your problem on Help Center, you can use other methods to reach out to the company for assistance. For example, from Contact Us page you can initiate a digital chat box, and proceed with providing the requested information. The Affirm customer service live chat gives you access to information in real-time directly on your smartphone or through a web browser.

Take a look at all the Affirm customer service email addresses below to contact them and get all the answers that you need. Choose one from the list: to get customer service, for getting general info, for legal issues, and for media inquiries.

How to Contact Affirm via Social Media?

From the client’s point of view, Affirm’s social network pages look truthful. The company does not try to hide its weaknesses or embellish its strengths. Affirm social media is a source of valuable information regarding its services, feedback from users, promotions, and novelties.

Also, Affirm’s customer service department implements quality consumer support on their social media pages. To get assistance use their official Facebook name @AffirmInc or an Instagram page @Affirm. Mention them in your post, leave a comment under their post in a feed, or click on the “direct message” button. As promised, you will receive a response from the customer service department within 24 hours.

Contact Information

Affirm Website:

Affirm Help Center:

Corporate Office Address:

Affirm, Inc.
650 California St., 12th Fl.
San Francisco, California 94108
United States

Other Info (opening hours):

Mailing Address:

Affirm, Inc.

Customer Care Team

30 Isabella St., 4th Fl.

Pittsburgh, PA 15212

More contact details

Affirm Customer Service Reviews

2.3 / 5
Jackie G Krf
Update phone number

I had been for 14 days calling just ti update my phone number in my affirm account. They still don't help me and the service by phone is horrible. I can't...

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Needed a phone # for Affirm. Excellent customer service. Resolved issue favorably with kind and helpful agent. User's recommendation: Use Affirm

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How Good is Affirm's Customer Service?

Evea Gsz
Evea Gsz
Feels Satisfied | Sep 26, 2023

He knew his stuff. All done in a very timely manner.

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Reema S Pav
Reema S Pav
Feels Disappointed | Sep 26, 2023

Pathetic custom Service. They charged me and never sent my order to Bissell. They asked me to send evidence that Bissell never received my order.

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Feels Neutral | Sep 24, 2023

The experience was somewhat frustrating because I couldn't update my contact information at the time of the call because they have to send me a code that I won't get until 3-5 days. Which is kind of annoying because I needed to use it right away

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Haig Ice
Haig Ice
Feels Disappointed | Sep 22, 2023

They say you have credit, but when you go to use it issues always arise. They are not consistent. I’ve had some good experiences too. But I found a one of a kind thing which I wanted to finance through Affirm. It said I had $ 2500 in credit. I went to pay for it and it asked me for a code on my phone which never comes. I have to have their automated system call me with it. I get the code and put it in. It then asks me for the code sent to my gmail. However when I go to gmail to get it, I can’t get back to enter it. This has happened so much that I have given up on them.

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Pearle Aod
Pearle Aod
Feels Neutral | Sep 20, 2023

Positive, however, it is impossible to get a hold of a human being to address billing issues.

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Maddelynn Vdn
Maddelynn Vdn
Feels Disappointed | Sep 19, 2023

I hope apple gets better financial company. I’m sure they will get lots of complains.

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Summary of Affirm Customer Service Calls

05:21 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Affirm?

Payments and Charges Question:

  • “Payment”
  • “A charge of 66.00”
  • “Accidentally payment”

Account Question:

  • “Old account”
  • “My account has a balance”
  • “Account”

Request for Information Question:

  • “Can't get confirm to work at checkout”
  • “Need help on buying at the store”
  • “Need help with information”

Refund Question:

  • “Refund not showing up in affirm”
  • “Refund”
  • “Change on refund”

Product/ Service Question:

  • “I need that Priceline loan to be canceled since Priceline canceled my tickets without notifying me.”
  • “To get a loan payoff quote”
  • “Defective product”

Activation/ Cancellation Question:

  • “I need to cancel the loan that I was approved for, because Angi, the company I was supposed to be using to get my TV repaired through affirm, does not use affirm.”
  • “Canceled order”
  • “Cancel subscription”

Return/ Replace Question:

  • “Return item issue”
  • “I want to change my payment date.”
  • “Change my method of payment”

Cards Question:

  • “To apply for the card, ask thr ARP will be and see if I can apply the payments to the card”
  • “My card isn't working”
  • “Card”

Shipping and Delivery Question:

  • “Did not receive item still being charged I made over a dozen calls to affirm about this transaction I'm noticing the better business Bureau on Monday since I can't get affirm to resolve this I have my phone records showing 12 calls to affirm”
  • “No shipping information”
  • “I've never received my refund”

Employment Question:

  • “To pay off one of my loans”
  • “Payoff”
  • “Want to pay off my balance”

Staff Question:

  • “Customer service”
  • “Talk to customer service”
  • “Speak to customer service”

Website/ Application Question:

  • “Application”
  • “Having problems here with the website”
  • “Having problems with finding the application”

Other Question:

  • “Wrongbemail”
  • “Phone number registration”
  • “Problem with purchase”

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