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Contact Affirm Customer Service

How to Reach a Person at Affirm

Verified Contact Information

Toll-Free Number:

  • 1-855-914-3141
Call Now
Send Message

Business Customer Service:

merchanthelp@affirm.com
Merchant Help

Customer Service:

csm@affirm.com
Client Success Manager
grants@affirm.com
Grants
customercare@affirm.com

Legal:

coprivacy@affirm.com
Colorado Privacy Inquiries
ctprivacy@affirm.com
Connecticut Privacy Inquiries
privacy@affirm.com
Privacy Inquiries
vaprivacy@affirm.com
Virginia Privacy Inquiries

Media:

press@affirm.com
Press Inquiries
cares@affirm.com
Affirm Cares Employee Foundation
help@affirm.com

Affirm Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Affirm Phone Number
1 (855) 914-3141
Average Hold Time
00:02:03
Average Calls duration
6 minutes
Most Popular Affirm Email Address
customercare@affirm.com
Affirm Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (21% reported full resolution)
View full overview

How to Contact Affirm Customer Service?

As mentioned on Affirm website, clients are their number one priority. The company offers the Affirm customer service number to help you to resolve any doubts or questions you may have before, during, and after your deal. The company’s toll-free number is (855) 423-3729, but keep in mind that it can be outside of working hours for phone support. Please try back on between 7:00 AM and 10:00 PM Central Standard Time.

Also, other resources are always available to you 24/7: Affirm customer service automated voice line, Help Center articles, and digital assistant support on the mobile app or web browser.

If you are unable to find an answer to your problem on Help Center, you can use other methods to reach out to the company for assistance. For example, from Contact Us page you can initiate a digital chat box, and proceed with providing the requested information. The Affirm customer service live chat gives you access to information in real-time directly on your smartphone or through a web browser.

Take a look at all the Affirm customer service email addresses below to contact them and get all the answers that you need. Choose one from the list: help@affirm.com to get customer service, privacy@affirm.com for legal issues, and press@affirm.com for media inquiries.

From the client’s point of view, Affirm’s social network pages look truthful. The company does not try to hide its weaknesses or embellish its strengths. Affirm social media is a source of valuable information regarding its services, feedback from users, promotions, and novelties.

Also, Affirm’s customer service department implements quality consumer support on their social media pages. To get assistance use their official Facebook name @AffirmInc or an Instagram page @Affirm. Mention them in your post, leave a comment under their post in a feed, or click on the “direct message” button. As promised, you will receive a response from the customer service department within 24 hours.

PissedConsumer Club

Contact Information

Affirm Website:

Affirm Help Center:

Corporate Office Address:

Affirm, Inc.
650 California St., 12th Fl.
San Francisco, California 94108
United States

Other Info (opening hours):

Mailing Address:

Affirm, Inc.

Customer Care Team

30 Isabella St., 4th Fl.

Pittsburgh, PA 15212

More contact details

How Customers Rate Affirm Support?

4.4 / 5
Good

Based on 200K calls to Affirm customer support through PissedConsumer.com and 288 survey responses.

Total Calls
200K
Avg Call Duration
05:20
Issues Resolved
21%

Why Customers Call Affirm?

Top Reasons of Customers Calls

  • Payments and Charges 22%
  • Account 15%
  • Customer Inquiries & Issues 15%
  • Request for Information 14%
  • Product/ Service 9%
  • Refund 7%
  • Activation/ Cancellation 5%
  • Return/ Replace 5%
  • Cards 3%
  • Shipping and Delivery 3%
  • Employment 1%
  • Website/ Application <1%
  • Staff <1%

Payments and Charges

22%
  • "Affirm too 3 payments at at once"
  • "Payment"
  • "Problem making a payment"

Account

15%
  • "Balance on account incorrect."
  • "Bank account re link"
  • "I would like to pay my account through December"

Customer Inquiries & Issues

15%
  • "Orders"
  • "Paymenys"
  • "Personal"

Request for Information

14%
  • "Help with question"
  • "Question about return and have not got return although I received email stating that I received it but my balance do not show correct remaining balance"
  • "Update bank card for payment"

Product/ Service

9%
  • "Money loan"
  • "False loan charges"
  • "Loan"

Refund

7%
  • "To clarify my refund amounting to 37.09"
  • "Refund"
  • "Refunds to my account"

Activation/ Cancellation

5%
  • "Cancel a order"
  • "activate card"
  • "Cancel payments"

Return/ Replace

5%
  • "Change method of payment"
  • "Change payment method on file"
  • "Change payment method"

Cards

3%
  • "Lost my card need another one."
  • "My card isn't working"
  • "Need Affirm card"

Shipping and Delivery

3%
  • "Tarjeta física no recibida"
  • "Not received my air conditioner"
  • "Cambiar modalidad de pago ya que mi tarjeta fue bloqueada por seguridad y cambiada por otra"

Employment

1%
  • "Need payoff balance"
  • "What's my payoff"
  • "Pay off"

Website/ Application

<1%
  • "I did application and was approved and never finished"
  • "Cannot get to my app to pay my bills"
  • "to install app"

Staff

<1%
  • "Customer service"
  • "Pay for a service"
  • "Service client"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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