Contact Affirm Customer Service
Affirm Phone Numbers and Emails
Toll-Free Number:
-
(855) 423-3729
Customer Service:
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(855) 914-3141
Affirm Emails:
How to Contact Affirm Customer Service?
Most Popular Number:
| Total calls: 199 487 | Issues resolved: 9 689 | Last call: May 17, 2025 |
Affirm Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Affirm Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Affirm is 8554233729. 99% of consumers used this number to address their issues and concerns. Meanwhile, 84% of users reported contacting a real person successfully by dialing the phone number 8559143141.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Affirm may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Affirm Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Affirm is 8554233729. 99% of consumers used this number to address their issues and concerns. Meanwhile, 84% of users reported contacting a real person successfully by dialing the phone number 8559143141.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Affirm may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Affirm mainly because of account, request for information, payments and charges.
21% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Affirm is customercare@affirm.com. 41% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Affirm Website:
Affirm Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Affirm, Inc.
Customer Care Team
30 Isabella St., 4th Fl.
Pittsburgh, PA 15212
Affirm Customer Service Reviews
Did resolve problem. I have ti wait for Affirm to contact me before its resolved. Its been a month that Ive been calling them
If you use Affirm, that's great, but if you happen to have any issues at all, their customer service is horrendous. They close the chat channel without assisting you, and no, it doesn't time out, it's within seconds of you responding.
In other words, if it's an issue they don't want to deal with, they won't. I've always been on Autopay for every single bill; they removed Autopay without telling me. The phone representative I was finally able to get to said he didn't understand why it fell off; a system issue, apologies, etc. I paid it.
It took me two hours to get to the point of 'we don't know what happened.' That's not acceptable. You need to know and be able to help accordingly.
I made a payment to pay off a loan over a week ago and it still tells me I owe three cents. The app wont let me pay this, as it has to be over a dollar amount.
I first contacted customer service regarding this and I get told that it's a policy thing and the three cents will get dropped when my payment processes within 3-5 business days. Cool. I use the chat again and when I brought this up, my chats get continuously dropped after blowing me off with "just keep waiting", including by a supervisor! I am forced to call after customer service refused to transfer me back and I get now told "oh no, you have to wait 5-8 business days."
I like Affirm as a service but customer service is abysmal and appears to enjoy copying and pasting general answers rather than giving human and helpful response.
EDIT: I ended up speaking with a supervisor over the phone and she actually gave me a human answer and said it is indeed 3-5 business days.
She has told me to call tomorrow if it is not processed by today.
It is very sad I had to waste almost an hour and half of my life just to speak to someone who wouldn't give me a generic answer. Do better Affirm!
Not helpfull with no resolution of the Affirm registration that was unauthorized. Fraud is suspected.
Contacting Affirm directly would have been a more efficient option.
I thought I was still on the Affirm website when I was trying to respond to Affirm directly. Instead, I was redirected to PissedConsumer
How Good is Affirm's Customer Service?
Summary of Affirm Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Affirm?
Payments and Charges Question:
- “Credit card wrong”
- “Trying to pay my current payment HELP plz”
- “Charge”
Account Question:
- “Get access to my account”
- “Verify if recent order went through”
- “Account”
Request for Information Question:
- “Discuss accounts”
- “Give new phone to place an order”
- “Help with account”
Product/ Service Question:
- “I purchased a Singer quantum 9960 sewing machine on April 17 , 3025 to arrive Tuesday April 22, 2025 through Affirm and was approved my capital one is not my default card my wells Fargo is my default card”
- “I purchased concert tickets and never received the tickets. I need to find out what to do.”
- “Failure to approve my 4 payment plan when I have used it several times before.”
Refund Question:
- “I need my money back”
- “Regards to my refund”
- “Refund”
Activation/ Cancellation Question:
- “Trying to activate my card”
- “Cancel loan request for a Nimitz 1:200 scale rc aircraft carrier”
- “Cancel a buy”
Return/ Replace Question:
- “I return an outfit. Never received my credit.”
- “Return”
- “Change and update email information”
Cards Question:
- “Need pen for card”
- “Need en for card”
- “No card issued7”
Shipping and Delivery Question:
- “Enviaron por correo postal la tarjeta y el nombre está mal”
- “Never received the purchase of the item which was a charger for my phone cost 39.99 from CBS deals.”
- “Have not received my card in the mail”
Employment Question:
- “Pay off”
- “Pay off phone”
- “To get payoff amount”
Website/ Application Question:
- “Application”
- “Application won’t work”
- “Trying fill out application for Amazon”
Staff Question:
- “Need live customer service person have vision disabilities and trauma physician limits access to blueray which damages my sight”
- “Customer service payment”
- “Customer service help”
Other Question:
- “Pymt plan info”
- “Royal Caribbean cruise”
- “No spending limit”
Compare Affirm Customer Service To
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