Affirm Phone Numbers and Emails

Toll-Free Number:

  • (855) 423-3729
Send Message

Affirm Emails:

General Info
Legal
Privacy Inquiries
Media
Press Inquiries
help@affirm.com
cares@affirm.com
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

Affirm Website:

Affirm Help Center:

Corporate Office Address:

Affirm, Inc.
650 California St
San Francisco, California 94108
United States

Other Info (opening hours):

Other Locations:

30 Isabella St,

Pittsburgh, Pennsylvania 15212, US


1140 Broadway,

New York, NY, US

Affirm Customer Service Reviews

2.3 / 5
Poor
Robert M Hin
My purchase will not go through
4.3

Unfortunately a typo on my end created the problem. They were very thorough and take identification and security very seriously. I do appreciate that however...

Read full review
Pissedconsumer4444973
Cancel when able. May 16 thi
1.3

If you won"t take a credit card when speaking with an associate... Why would you take credit card with AI? That is don't trust themdomost unfortunate and...

Read full review

Summary of Affirm Customer Service Calls

190K TOTAL
CALLS
05:16 AVG CALL
DURATION
21% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Affirm?

Payments and Charges Question:

  • “2 charges on my account”
  • “To see why yall haven't received my payment for this month”
  • “Later payment due to illness”

Account Question:

  • “Account”
  • “My account”
  • “See if can get a statement of all accounts”

Request for Information Question:

  • “Need to talk to a representative”
  • “How to use in store”
  • “Question on the payment plan terms”

Refund Question:

  • “Refund issue”
  • “Refund for cancellation”
  • “Refund”

Product/ Service Question:

  • “Trying to get a loan”
  • “Buying scooter”
  • “I tried to book a room through booking.com and it didn't go through but the money was taken out of my affirm account”

Activation/ Cancellation Question:

  • “Flight cancellations”
  • “Cancelorder”
  • “Need to cancel order and reorder for pickup instead of delivery”

Return/ Replace Question:

  • “Returned item”
  • “I need to change a flight arrange”
  • “Return/purchase”

Cards Question:

  • “Can’t use virtual card for what I need”
  • “Card errors”
  • “One time card”

Shipping and Delivery Question:

  • “Have not received my orders from Amazon”
  • “Have not received product”
  • “Product not received”

Employment Question:

  • “Payoff verification for loan”
  • “Pay off a loan”
  • “To pay off account”

Staff Question:

  • “Need customer service”
  • “Talk to customer service”
  • “Services”

Website/ Application Question:

  • “App not working”
  • “Denied application”
  • “App issues”

Other Question:

  • “Qustions about use”
  • “To rent moped”
  • “My name is not correct”

About

Affirm reviews and complaints

Affirm is ranked 168 out of 2854 in Financial Services category

Official Company Name

Affirm, Inc.

Owner

MAX LEVCHIN

Founded

2012

Type of Business

Online

Area Served

USA, Canada, Australia

Payment Methods

VISAMasterCardPayPal

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