Contact Affirm Customer Service
Affirm Phone Numbers and Emails
Toll-Free Number:
-
(855) 423-3729
Customer Service:
-
(855) 914-3141
Affirm Emails:
Business Customer Service
Merchant Help
Customer Service
Client Success Manager, Grants
Legal
Colorado Privacy Inquiries, Connecticut Privacy Inquiries, Privacy Inquiries, Virginia Privacy Inquiries
Contact Information
Affirm Website:
Affirm Help Center:
Corporate Office Address:
Affirm, Inc.
650 California St., 12th Fl.
San Francisco,
California
94108
United States
Other Info (opening hours):
Mailing Address:
Affirm, Inc.
Customer Care Team
30 Isabella St., 4th Fl.
Pittsburgh, PA 15212
How Good is Affirm's Customer Service?
Summary of Affirm Customer Service Calls
200K
TOTAL
CALLS
CALLS
05:21
AVG CALL
DURATION
DURATION
21%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Affirm?
Payments and Charges Question:
- “Payment”
- “A charge of 66.00”
- “Accidentally payment”
Account Question:
- “Old account”
- “My account has a balance”
- “Account”
Request for Information Question:
- “Can't get confirm to work at checkout”
- “Need help on buying at the store”
- “Need help with information”
Refund Question:
- “Refund not showing up in affirm”
- “Refund”
- “Change on refund”
Product/ Service Question:
- “I need that Priceline loan to be canceled since Priceline canceled my tickets without notifying me.”
- “To get a loan payoff quote”
- “Defective product”
Activation/ Cancellation Question:
- “I need to cancel the loan that I was approved for, because Angi, the company I was supposed to be using to get my TV repaired through affirm, does not use affirm.”
- “Canceled order”
- “Cancel subscription”
Return/ Replace Question:
- “Return item issue”
- “I want to change my payment date.”
- “Change my method of payment”
Cards Question:
- “To apply for the card, ask thr ARP will be and see if I can apply the payments to the card”
- “My card isn't working”
- “Card”
Shipping and Delivery Question:
- “Did not receive item still being charged I made over a dozen calls to affirm about this transaction I'm noticing the better business Bureau on Monday since I can't get affirm to resolve this I have my phone records showing 12 calls to affirm”
- “No shipping information”
- “I've never received my refund”
Employment Question:
- “To pay off one of my loans”
- “Payoff”
- “Want to pay off my balance”
Staff Question:
- “Customer service”
- “Talk to customer service”
- “Speak to customer service”
Website/ Application Question:
- “Application”
- “Having problems here with the website”
- “Having problems with finding the application”
Other Question:
- “Wrongbemail”
- “Phone number registration”
- “Problem with purchase”
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Affirm