Contact Affirm Customer Service
Affirm Phone Numbers and Emails
Toll-Free Number:
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(855) 423-3729
Customer Service:
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(855) 914-3141
Affirm Emails:
Affirm Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Affirm Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Affirm is 8554233729. 99% of consumers used this number to address their issues and concerns. Meanwhile, 84% of users reported contacting a real person successfully by dialing the phone number 8559143141.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Affirm may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Affirm Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Affirm is 8554233729. 99% of consumers used this number to address their issues and concerns. Meanwhile, 84% of users reported contacting a real person successfully by dialing the phone number 8559143141.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Affirm may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Affirm mainly because of account, request for information, payments and charges.
21% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Affirm is customercare@affirm.com. 42% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Affirm Customer Service?
Most Popular Number:
| Total calls: 199 586 | Issues resolved: 9 697 | Last call: Jan 17, 2026 |
Contact Information
Affirm Website:
Affirm Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Affirm, Inc.
Customer Care Team
30 Isabella St., 4th Fl.
Pittsburgh, PA 15212
Affirm Customer Service Reviews
I had a problem setting up my merchant account. I sent a dozen messages and never go a response. I will have to go to another company.
Its still pending , The original hotel sent a message were canceling my reservation due to renovation. Do I had to make other arrangements. I waiting on them to send a refund to third party I have to make payments too
Did resolve problem. I have ti wait for Affirm to contact me before its resolved. Its been a month that Ive been calling them
How Good is Affirm's Customer Service?
Summary of Affirm Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Affirm?
Payments and Charges Question:
- “Two of the same payments”
- “Charges”
- “Charged for something I don't have”
Account Question:
- “I can’t access my account”
- “Account issue”
- “About starting affirm account”
Request for Information Question:
- “Speak to a person about my account”
- “I need to speak to a customer service representative an actual person to discuss something that I was charged for that I never received”
- “I need to speak to a person about a refund.”
Product/ Service Question:
- “Buying multiple airline tickets with different starting points”
- “Declined my purchase ...Why ?”
- “I Did Don't agree to a 600 dollar loan.”
Refund Question:
- “Get money back”
- “Refund”
- “Refund my money”
Activation/ Cancellation Question:
- “Cancel virtual card”
- “An order I didn’t receive and I’m wanting to cancel payment plan . Not wanting to pay for something that I didn’t receive”
- “I’m trying to activate my credit card”
Return/ Replace Question:
- “Change email address”
- “Address change”
- “Return”
Cards Question:
- “I tried to use my affirm card at Walmart but it would not scan I had to go to customer service for it to work”
- “Dog chewed up affirm card . Need replacement please.”
- “Need pen for card”
Shipping and Delivery Question:
- “Have not received my order”
- “Enviaron por correo postal la tarjeta y el nombre está mal”
- “Never received the purchase of the item which was a charger for my phone cost 39.99 from CBS deals.”
Employment Question:
- “Pay off”
- “Pay off phone”
- “To get payoff amount”
Website/ Application Question:
- “Application”
- “Application won’t work”
- “Trying fill out application for Amazon”
Staff Question:
- “Service client”
- “Need live customer service person have vision disabilities and trauma physician limits access to blueray which damages my sight”
- “Customer service payment”
Other Question:
- “Rembolso”
- “Cargos”
- “Pagos”
Compare Affirm Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
