Contact Affirm Customer Service
Affirm Phone Numbers and Emails
Toll-Free Number:
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(855) 423-3729
Customer Service:
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(855) 914-3141
Affirm Emails:
Affirm Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Affirm Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Affirm is 8554233729. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 84% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Affirm may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Affirm Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Affirm is 8554233729. 99% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 84% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Affirm may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Affirm mainly because of account, request for information, payments and charges.
39% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Affirm is customercare@affirm.com. 41% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Affirm Website:
Affirm Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Affirm, Inc.
Customer Care Team
30 Isabella St., 4th Fl.
Pittsburgh, PA 15212
Affirm Customer Service Reviews
Es Una estafa y nadie responde ni el banco ni el vendedor ESTAFA los voy a denunciar ya le dije a mi familia y amigos que no compren nunca por este medio. No tiene comunicación con el cliente quien es la persona más importante en la transacción y quien refiere a más personas para futuras compras pero a ustedes nada recomendable nunca.
Terrible awful getting someone to call you They are saying they want payments that I dont have the loans in my affirm app
How Good is Affirm's Customer Service?
Summary of Affirm Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Affirm?
Payments and Charges Question:
- “Payment”
- “Charge”
- “Charged more then supposed to”
Account Question:
- “Dispute open account”
- “Not taking my affirm account”
- “New account”
Request for Information Question:
- “Find out about credit”
- “Requested 150 dollars loan was approved want to pay online”
- “Need to find out how to have something to another address that lnot on file”
Refund Question:
- “Refund”
- “Haven’t received refund”
- “Then we receive my refund.”
Product/ Service Question:
- “Loan”
- “Loan limit”
- “Loan is paid off asking for more than on file and another account is”
Activation/ Cancellation Question:
- “Cancel membership”
- “My reservation was canceled and they say it's non refundable”
- “Canceled trip”
Return/ Replace Question:
- “Change dates”
- “Returned item”
- “Need to change my email”
Cards Question:
- “Need affirm card mailed to me”
- “I lost my card”
- “I lost my Affirm card. Can you please send me another one and cancel the one I lost”
Shipping and Delivery Question:
- “Issues with delivery of merchandise”
- “Item never received”
- “Did not get $100 Chevron/Texaco I just purchased from affirm”
Employment Question:
- “Pay off loan”
- “For pay off”
- “Pay off balance”
Staff Question:
- “Customer service help”
- “Customers service”
- “Costumer service”
Website/ Application Question:
- “Application won’t work”
- “Trying fill out application for Amazon”
- “Was suppose to get a link for my id Monday and this is going on a month trying to finish up application”
Other Question:
- “I would like to speak to someone”
- “Regarding Dispute”
- “Wanting to make a purchase”
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