Affirm
Reviews and Complaints
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Affirm Consumer Issues
CFPB
- Loan disputes
- Charge offs
- Payment disputes
PissedConsumer
- Support delays
- Double charges
- Refund issues
Both sources reflect issues related to account management and financial disputes. Complaints about support and unresolved issues are more frequent on PissedConsumer, while the CFPB highlights concerns with charge-offs and loan-related disputes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
El servicio al cliente tendría que tener servicio de traducción telefónico
use mi propio traductor automatico en mi cell la que me atendió fue total inepta y el chat es peorxxxxx
User's recommendation: Talvez
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Verified Reviewer |
Columbus, Ohio
Cancel payments
Products returned to hike footwear. Waiting on refund so don't owe anything on this order. They have received their Products back on the 15th of July.
User's recommendation: Don't purchase unless you have exact size too much problems returning!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerContract
Customes service agent was great.. customer service agent had a lot and i mean a lot of background noise, almost like a party was going on. It made the phone call very difficult to hear and made understanding her even harder as she already had a difficult accent to understand her english.
Preferred solution: Loan adjustment
User's recommendation: Less background noise and better english pronunciation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Maricopa, Arizona
Stealing Customers Refunds
Terrible company and will never do business with them again.
AFFIRM likes to steal customers money when they have a return. Then they tie up your funds in Lingo for 30 days after you dispute and give them all the information and evidence.
Then they tell you that you lost your dispute and still have to pay for something that you don't have. SCAMDEMIC!
Preferred solution: Full refund
User's recommendation: Don't use them at all!
Floral City, Florida
Unable to sign in to update my payment method
Not able to sign into my account to change the payment method easily and would like to pay by phone should not be this difficult!
Preferred solution: Trying to make a payment by phone
User's recommendation: Don’t sign up!
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Verified Reviewer |
Union City, New Jersey
Ise un pago de un vuelo y se débito el dinero de mi cuenta pero no pago a la aerolínea
Cobro el pago pero no resolvio ni le pago a la aerolínea y se débito de mi cuenta y no me resolvieron necesito ayuda y necesito mi vuelo porfavor
User's recommendation: Ahora mismo ninguna
Las Cruces, New Mexico
I missed a payment. Have new phone number and payment method
Very good
Everything is resolved. Phone number and put method updated.
Payment made.
No longer pissed. Happy!!
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Verified ReviewerChange banking
Someone come on line to get new bank information!! I need to give my new bank information! Cause I closed other account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Harrisburg, North Carolina
Billing
I do not know why my identity can not be confirmed. There was no problem When I applied the first and second time.
Had to cancel because of an medical emergency. Get ready to rebook and I keep getting the message: " We can not verify your identity." Why when nothing change. I upload my DL ten times and took the picture on your website as suggested by you.
You have my name as ***
DL and one of the Credit Bureau has it as *** ***.
This has been very frustrating, first many cards to get the credit applied, which *** Did a good job. Have one credit left for the vendor to send over, and my entire balance will be ZERO.
No one can tell me the problem. I am running out of time to rebook I was schedule to leave on Wednesday, Is there any help available???
User's recommendation: do not use affirm
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBank transfer error
- - Feb 3: $8.43 book purchase via Affirm; Thriftbooks did not process.
- - Affirm withdrew $8.43; no order processed.
- - Please refund $8.43 to checking.
Affirm way to resolve the issue if an Unauthorized ACH withdraw was to LOCK my Affirm debit card (ending with 9532) which is how you can make online purchases. They messed up and then treat a customer this way. Extremely sad way to treat customers.
Don't do business with them !I contacted my Bank and they did an Unauthorized ACH withdraw and my $8.43 was reimbursed.But Affirm sent me a message that my Affirm Debit card was LOCKED and I would need to deposit the funds $8.43 into my Affirm Money account to cover the transaction (which was $0.00 transaction) .I won't be doing business with Affirm ever again.
There was no way to file a dispute Affirm online because there never was an order made on February 3rd so no transaction showed up on the website app. All i have was the information under the photos attached to prove the information about this Bank transfer.
But Affirm processed the Bank transfer from my checking account for $8.43 on February 3rd.
Yet there was never any order processed.
I had to make another purchase days later to get the book I wanted because the order did not process the first time. 8.32 which I used my Affirm money for that order.
So tell me, How can Affirm legally take funds from my checking account without there being a order that corresponds with this transaction to my checking account?
One of your Supervisors in CS told me it would be handled and its been 18 days since this transfer was done.
The results I expect : Immediately put my $8.43 back into my checking for a fraudulent bank transfer made with no sale processed.
*** 470.848.****
Preferred solution: Full refund and an explanation on how the transfer was allowed since no purchase was ever made.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerChange payment method
I need to change my payment method I cannot access the web or download app I need to speak to a human to resolve this issue not an AI assistant I tried that 774-402-****
Queens, New York
Needed to speak to live agent regarding upcoming payment
- - Two listed customer service numbers are AI generated.
- - No option to speak with a live agent; AI responds.
- - Desire to restore live customer service.
There are two customer service phone numbers 1 (85*) ***-**** and (855)914-**** both of which are AI generated. There is ABSOLUTLY no way of speaking with a live agent.
The more you ask to speak to a live agent the only response you get is "I am AI, I cannot transfer you to a live agent Im sorry but what going on with AI!!! Bring back live customer service - This is ridiculous
User's recommendation: Don't waste your time trying to call to speak with a live agent
Vermilion, Ohio
False loan charges
Return of payment taken. Review of unauthorized loan.
Continued contact with me as to progress. Cease withdrawals from my account.
User's recommendation: Contact Affirm by phone and they will get you to the right person.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOvercharged amount
On May 30th I use my car to purchase $100 worth of gas. However I only use $70.
The store was *** and they said they don't issue refunds they only charge for the amount used. It's been almost 20 days and I still haven't received the $30 credit from Affirm
Preferred solution: Full refund
User's recommendation: Be patient
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gaffney, South Carolina
Unauthorized charges
- - Refund for fraudulent charges shouldn't take 30 days; disability makes $70 hard to cover prescriptions.
Don't make someone wait 30 days to get a refund for fraudulent charges. $70 isn't alot of money until you're on disability.
This means that i will not be able to pay for one of my prescriptions.
I'm 75 on disability and never heard of y'all until all this popped up. Maybe you should ask for 2 forms of payment and the past 4 of a social so people can't just *** a debit card.
Preferred solution: Full refund
User's recommendation: Don't use affirm
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