Keyandre Dkv
map-marker Palo Alto, California

Owed balance from Affirm

Still have not received check /full refund . I am owed money from Affirm.I have not yet received the check in the mail. A tracking number would be helpful.
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User's recommendation: Electronic payment

Michelle C Lha

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Verified Reviewer

No response to my concern. Dismissed with no contact. I will be seeking an attorney to assist.

The item I purchased has been returned to the store and I need a refund of payments that were deducted from my account.
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Loss:
$83
Cons:
  • If you need a refund it takes way to long

Preferred solution: Full refund

User's recommendation: Do not use Affirm.

Christine H Xex

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Verified Reviewer

Need to know if i can pay my bill at Walmart?

I can't get through. They say an error has occurred. I'm doing everything to talk to somebody about making my payment on the 25th. I've gotten nowhere which makes me very nervous because I don't want to be late on my payment. I can't pay on line. I can definitely pay through the mail or at Walmart but I need to know if I can. Can someone please help me.
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Pros:
  • Received credit quickly
  • Fees
  • Loan process was quick and easy
Cons:
  • Difficulty getting customer service
  • Cant get ahold of a real person
  • No on answers the phone

Preferred solution: To be able to pay any other way except on line. Money order or pay at Walmart.

Aldemar R

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Verified Reviewer
| map-marker Homestead, Florida

Double payment

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It is absolutely incredible that I have been waiting two weeks for the resolution of a double payment and until moment has not been possible. I always receive the same email that the technical department is working on and I have wanted to put this case in the hands of my lawyer.
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User's recommendation: Yes I will don’t make double payments

1 comment
Aldemar R

It is absolutely incredible that I have been waiting two weeks for the resolution of a double payment and until moment has not been possible. I always receive the same email that the technical department is working on and I have wanted to put this case in the hands of my lawyer.

Eddie M Wmo

Cause affirm is a scam

they took 2 down payments out of my bank acct when they should only take 1 and now they refuse to refund money bck to my account not a happy customer
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Loss:
$91
Cons:
  • Not good customer service support

Preferred solution: Full refund

User's recommendation: don't use affirm

Danny D

Fraud

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I have not received a response from affirm . After receiving what I believe to be a fraudulent survey claiming to be from affirm. My virtual card that I just created was denied use at the approved retailer claiming it was not allowed at this retailer after it had already been approved. After speaking to affirm they claim they know nothing about said survey.
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Preferred solution: Let the company propose a solution

User's recommendation: Don't use Affirm

Anonymous
map-marker Dayton, Ohio

Account phone number not accurate

Yes there is still an issue. I requested a phone number change to my account and now I cant get into my account because it only recognizes my old phone number. Payment is due on the 7th and I dont want to be late
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Cobrayla H

Ned to cancel

I Need to cancel the loan I booked the wrong room. Need to cancel ASAP need a bigger Room for six pepple
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Matt P Eoe

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Verified Reviewer

Approved loan not working

I was approved for $1,200 on My Theresa. I went to purchase shoes for $323 and the payment would not work.
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Preferred solution: I would like to purchase the shoes using affirm

Josh D Uel

Terrible customer service

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I have three fraudulent charges on my account. Ive contacted this company over and over again with no luck. Just as a warning when you call them an automated service will force you into questions provide you with answers you dont need and then automatically hang up.
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Loss:
$3200

Preferred solution: There are three fraudulent charges on my account that no one is helping me with.

User's recommendation: Be CAREFUL

Anonymous
map-marker Saginaw, Michigan

I received two coupons the day after I made a purchase.

I received two different coupons for Tradesy a day after I made a purchase for two items. I feel that I should be able to use those coupons as being a returning customer of Tradesy and financing through Affirm. Where is the loyalty of providing excellent customer service.
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Dalessandro Awu
map-marker Minneapolis, Minnesota

Order was not placed

I placed an order with Traeger using affirm on the 23rd of April. I did not receive a confirmation initially but gave it a couple of days to see what happened. After multiple calls to affirm and Traeger and them telling me it was the other company that made the mistake I found out Traeger does not even have an order for me even though my Affirm account shows the loan was approved and waiting on the merchant to fill. Affirm has escalated the issue but I have had multiple people reached out about a refund. I told them I do not need a refund as nothing was paid. I am still waiting on how to get my order placed. I tried to reorder and because of my other loan processing I can not order a new one. I am waiting to hear back still.
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Birdell Mkx
map-marker Reno, Nevada

Loan cancelled

Apparently my loan was cancelled, not declined, but cancelled for no apparent reason and no one can give me any answers as to why or what to do now.
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User's recommendation: Make sure to follow up.

Patty M Qbp

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Can't get verification you go to fast for me to put my numbers in

As soon as you text me my verification code. I try to put it in and you go back to where we started. You go to fast
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Amiyna S

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Verified Reviewer
| map-marker East Orange, New Jersey

I need to reset my account. I can't get into my account

Im still unable to get into my account. I tried updating my number n all its not working. I still havent received an email getting the code at all.
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Preferred solution: My account isn’t working

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